Bio

Global executive and two-time experience officer with expertise driving transformational customer growth, value, and loyalty for top consumer brands. Strong general management and cross-industry experience leading key strategic and operational functions. Experience delivering results as an executive team member in NYSE and NASDAQ-listed companies, as well as in multiple board roles. A transformational leader known for driving strategic alignment around a “one-company” focus and customer-centric operating model for sustained customer and commercial success. Serves as Executive Committee Treasurer, Board of Directors of the Customer Experience Professionals Association, a global membership association dedicated to advancing the CX profession. Areas of Expertise Strategy Development | Customer Experience Management | Digital Transformation | Voice of Customer | Advanced Analytics | B2C/B2B2C Environments | Multi-Brand Portfolio Management | Team Building & Coaching | Board Leadership