Bio

• Passion for people development, people management and leadership • Mentor, coach and developer of next generation rising stars • Operations executive with 15+ years transitional & high-growth, retention, engagement, subscription and start-up experience • Builder of best-in-class organizations within domestic and offshore sites • Transformer of traditional operations • Multi-channel service tactician • Digital service strategist (FB Messenger, Bots, AI and ML) • Thought leader among CRM/Marketing, Digital Service and 3rd party consumer sites • Electric pulse on NPS/reputation, consumer experience while maintaining a focus on the top line • Efficiency and profitability creator with a focus on institutionalized learnings and streamlined processes • Cross-functional collaborator, team player and relationship builder • Expert in corporate/client account management