Bio

Results-focused top executive, consistently delivering digital and offline customer experience innovations. I have the passion, vision, and sense of urgency to drive new levels of customer engagement and loyalty, as well as growth and profitability. Career highlights include: > Expert digital strategist for a global luxury eyewear company, a major fashion group, numerous high-end global retail and wholesale companies, and several startups. These strategies included multiple launches of revenue-generating e-commerce operations. > Critical omnichannel (digital and offline) integration strategy and execution—revamping the customer experience and engaging customers at all points along their journeys. > C-level transformational roles in technology and operations—reengineering and integrating dozens of processes and systems to drive efficiencies and save costs, and aligning people and culture to create seamless customer experiences. > Supply chain and logistics leadership—efficiently and profitably delivering on the customer experience promise. My approach includes: constant focus on big picture priorities and measurable results; calm problem-solving in the face of complexity, conflict, and challenge; and empowering leadership to bring out the very best in people.