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Eric Hemmer

Principal Solution Specialist - Employee Experience


Country or State

United States


My passion is people and their employee experiences. A big part of what I do is help organizations make work easier for employees by consolidating and simplifying the digital landscape for them. By helping employees find what they need easily and get back into the flow of work quickly, where they can make an impact through their effort, is a great source of satisfaction. For the past 20 years, I have consulted customers to overcome business challenges and gain value through technology and governance. Solving problems is my passion. By listening carefully, asking the right questions and translating technology’s capabilities into business solutions, customers are able to transform the way they do business and maintain a competitive advantage. I’ve never felt constrained by any role I’ve held; rolling up my sleeves and reaching across teams in order to do what’s best for the business. I’ve also leveraged a little ingenuity and a lot of common sense to adapt creative solutions to real problems. That’s why I love the flexibly of the ServiceNow platform – you can solve just about anything with it. To that end, I’ve helped customers such as GE, Walt Disney Company, Accenture, E&Y, Visa, Expedia, Koch Industries, DISH, Chipotle, DaVita, Teletech, IHS, Jespersen, and many others. Since 2012 I’ve helped ServiceNow accelerate growth into what once were non-traditional service management markets, such as Human Resources, Facilities, Legal, Marketing, & Finance. Every service domain possesses their own set of particular pain points and objectives; learning those and applying sound service management disciplines across the enterprise can act as force-multiplier when it comes to the value business’s realize. I’ve been evangelizing this and enabling Solution Consultants and Sales reps to unlock this potential for years. I also collaborate with Product Management, Product Marketing, Professional Services, and Partners to focus messaging and bridge gaps.

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Current Position

Principal Solution Specialist - Employee Experience at ServiceNow


Bachelore, Mechancial Engineering