Bio

Passionate and inspiring leader experienced in transforming business operations and customer experience utilizing innovative, data driven approaches, process automation, and design strategies that complement the company’s mission and vision. Leverages industry insights and trends to continuously identify opportunities to improve operations, customer satisfaction, and drive retention rates. Empowers teams to enhance customer engagements and fulfill performance metrics by cultivating supportive, inclusive work environments, ensuring adequate training, and clearly communicating expectations. Cross-collaborator entrusted to partner with senior leadership to strategize solutions to challenging issues, restructure operations, and seize advantages in today’s competitive landscape. Dedicated to motivating others to be the best versions of themselves and fully live in their unique abilities and potential. Accomplishing this one day/one person at a time through public engagements, teaching classes and mentoring. Life-long learner and reader. The Bot version: Strategic, innovative, results-oriented professional with leadership acumen and expertise in customer insight/experience management, operations, marketing, training programs, data-driven solutions, and service delivery. Diverse background in Fortune 500 corporation and entrepreneurial environments developing plans focused on leveraging Lean Six Sigma and change management to implement systemic improvements to further client relations, CRM, and customer service while driving engagement and a higher experience. Advanced expertise in analyzing, developing, and launching strategic plans to revamp disjointed and ineffective customer experience and service delivery structures through digital transformation, streamlining departments, or migration from a legacy setup to trending AI/system tech tools that improve efficiency, reduce cost, and uphold a positive image for the business. Demonstrated broad-based experience in: • Sales Operations & Processes • Account Management & Vendor Management • Customer Experience CX/CEX/Customer Service • P&L Management/Growth Marketing • Operations Management • Strategic Planning & Execution • Business Strategy • Forecasting & Modeling • Team Building & Leadership Development • Voice of Customer (VOC)/Voice of Employee (VOE) • Product Lifecycle, Product Engagement, Product Loyalty • Membership/Subscription