Bio

A globally experienced fraud, risk and revenue assurance professional with a well-developed and operationally proven capability in fraud prevention, risk management and revenue assurance arenas. As an individual has a proficient ability to think and act at a strategic level, has a strong analytical mind in combination with good communication and management skills, as well as the ability to engage with all levels effectively. Has an excellent record of delivery on strategic fraud, revenue assurance and risk management, operational performance, project management and consulting roles, whilst retaining an understanding of commercial need, customer experience and stakeholder management throughout. Continually developed effective and successful fraud, revenue assurance and risk prevention procedures, processes and control frameworks for organisations represented delivering significant savings, loss reduction and loss prevention, as well as working with international organisations (TUFF, CFCA, GSMAFF, TMF etc.) in developing fraud prevention techniques, training and awareness internationally. Designed, delivered and managed implementations of fraud prevention tools and revenue assurance solutions, products and projects delivering major loss prevention and fraud savings and recovery for companies, covering internal operations as well as retail, online and telesales functions. Specialties: Fraud Management & Prevention, Revenue Assurance Management, Billing Management, Interconnect, Least Cost Routing, Information Security, Risk Management, Fraud investigation, Fraud, revenue protection, revenue assurance, Business process, Best practice, Product design & development, Pre-Sales, Product Marketing, Telecoms, MNVO, Wireless