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Karsten Otto

Senior Account Executive Customer Experience Management


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Senior Account Executive for Automotive & Manufacturing DACH at Open Text - What is customer experience management? Customer experience management (CEM) is the practice of designing and reacting to customer interactions to meet or exceed their expectations for greater customer satisfaction, loyalty and advocacy. Customer experience management platforms offer a set of solutions to create and deliver omnichannel experiences and track customer interactions throughout their journey. They help organizations collaborate better and execute faster to deliver highly personalized experiences, at scale. I am proud to work with so many highly skilled colleagues in a dynamic, customer focused team across Austria, Germany and Switzerland. Customer success and high impact business benefits is our mission and we are working hard to improve every single day. I am looking forward to work with our existing customers and partners, as well as with all the companies out there who are looking for real change. Specialties: Digital Asset Management, Output-Management, Omni-Channel Customer Experience, Real-time Customer Interaction Management, Marketing, Sales Automation & Onboarding, Customer Services & Support, Intelligent Business Process Management, Cross Industry Operations Improvement and so much more.

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Current Position

Senior Account Executive Customer Experience Management at OpenText


Betriebswirt (FH), Betriebswirtschaft

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