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Laura Cole

Managing Director, Regional Head of HR UK & Europe & Global HRBP to Chief Sustainability Officer

Standard Chartered Bank

Country or State

United Kingdom

Bio

Ever since I was a little girl I dreamt about living overseas. Growing up in the UK, it was my innate wanderlust that led me to pursue roles early on in my career in Hong Kong and later moving to Singapore. I’m the sort of person who when they go to pick up a coffee and have to wait in line for a long time I’m going through in my head how the process could be improved and the overall experience simpler, and better. So I love that in my current job I get to lead a team that applies the same mindset every day to partner with the business to help redesign how work gets done and deliver great experiences for our employees. I am a senior HR Executive with deep expertise as an Employee Experience (EX) Practitioner who has built their career over the last 14+ years implementing enterprise-wide digital HR applications for organisations of varying size and complexity. These include Oracle Fusion HCM and HR Helpdesk, Saba LMS, PeopleSoft upgrades, SAP SuccessFactors, ServiceNow HRSD and Onboarding modules, and Taleo ATS. I’ve also been a HR Business Partner for both regional and global C-Suite business stakeholders and their client groups, and led big HR operations and service delivery teams (both onshore and offshore) where I have always focused on how to deliver great service as I love to dig into customers’ problems and help to solve them. I have extensive HR transformation experience managing large scale, complex HR programmes through all stages of the programme lifecycle (from design and build to implementation phases) and have spent my career successfully operating in global matrix organisations with broad international exposure. I’m highly collaborative with stakeholders and peers to ensure change is influenced at all levels of the organisation and the business impact of the change is understood. I have strong facilitation skills and I am trained in Human Centred Design Thinking techniques which I use daily to help solve key business challenges. I love public speaking and I will frequently present at industry conferences on Digital HR Transformation, EX, and the Future of Work. I’m also a podcaster and co-host of the EXperience Lounge podcast which covers all things employee experience, digital HR and EX design. Key Skills include: •HR service delivery design, transformation and operational management •Employee experience journey mapping •Human centred design thinking •HR process design & improvement •HR operating model design & development •HR strategy development & implementation •Senior stakeholder management & engagement

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Current Position

Managing Director, Regional Head of HR UK & Europe & Global HRBP to Chief Sustainability Officer at Standard Chartered Bank

Degrees

Master of Science (MSc), Human Resource Management and Industrial Relations

Skills