Bio

Hi there! My name is Marcie and I am a top-performing and motivated Executive that helps organizations to transition from a reactive Customer Service model to a proactive Customer Experience, truly Customer-centric model of supporting Customers. Throughout the course of my career, I have been credited with combining sales, operations and customer experience expertise to deliver substantial Customer loyalty and revenue growth in highly competitive business markets. I am adept at working effectively within cross-functional teams or as an independent contributor. In work environments, I have demonstrated a keen ability to thrive in dynamic, fast-paced settings that demand strong attention to detail and willingness to adapt. I strive to be personable with a positive demeanor. As a professional, I consider myself an expert in building a cost-effective and customer-focused environment. I am comfortable communicating and negotiating effectively with customers, colleagues, managers and stakeholders at all levels. Additionally, I am eager to develop and contribute to a team where others feel trusted, respected and valued. I am currently seeking a Vice President-level or similar position in the Education Technology, Publishing, Financial Services, Retail, Manufacturing Client Service or other Disruptive or Emerging Technology sectors.