I am a software engineer by background and a solutions expert through experience. I thrive in the grey space that exists in between product engineers and clients – the niche area that programmers shy away from and sales executives avoid because it requires deeper technical expertise coupled with product management and consultative skills. I’ve been an IT professional for 20 years in the human capital & benefits business, and my roles have spanned from client management to software development – and everything in between. This continuum of experiences has crafted me into a business leader that sees the big picture for my team, my clients, and their people. Currently, I lead my organization’s artificial intelligence and machine learning application teams on a transformative journey to embed actionable AI across our platforms – moving our products and services from market-trailing to market-leading – with a focus on AI & ML driven omni-channel personalization, anomaly detection, recommendations, natural language processing, and advanced data science. I pride myself on being a results-oriented, hands on IT leader with a strong client focus and understanding of web-based, mobile and API application development using Agile/Scrum methodologies. I engage cross-functional teams across all levels of an organization and develop and foster strong client relationships through exceptional listening skills; flexible and able to adapt quickly to change as requirements evolve. I am a motivated leader who inspires, coaches and mentors teams to achieve success while creating a team-driven culture that is conducive to collaboration and innovation.
AI-based Personalization Leader at Alight Solutions
Bachelor of Science (B.S.), Computer Science