Bio

Broad operations, technology and strategic background, skilled at working with leadership partners and staff to introduce operations and technology changes to create corporate value and increase customer satisfaction. Demonstrated expertise in acquisitions and integration of target companies - from operations through IT. Demonstrated expertise in planning, selecting, acquiring, implementing and supporting corporate information systems, while optimizing cost/benefit performance. Demonstrated expertise in running large service organizations - from call center to fulfillment. Expertise: Change Management C-Suite & Stakeholder Presentations Salesforce.com Strategic Planning Call Centers Due Diligence (IT/Finance/Operations) Business Process Automation Data Warehousing Data Security Cost Reduction Supplier Risk Business Process Re-engineering Budget Planning Client Relations Operational & Reputational Risk Financial Planning IT Audits Datacenter Integration Needs Assessment Process Improvement Project Management Infrastructure Design Cost/Benefit Analysis Analytics