Bio

With over 20 years of experience in Enterprise Resource Planning and Customer Relationship Management, my mission is to assist and train companies and individuals in increasing productivity and profitability, reducing costs, and boosting revenues. As a Senior ERP Solution Architect, Microsoft Certified Trainer, and public speaker, I have more than 20 years of diverse experience leading business solutions consultants, implementing, training, consulting, and managing complex ERP, CRM, and Business Intelligence Solutions projects throughout the Middle East & Europe. My commitment to clients includes: - Correcting erroneous ERP figures, particularly in profits, losses, and costs - Recapturing at least 10% of lost customers - Improving customer retention rate, leading to more frequent and higher-value purchases - Increasing revenue by a minimum of 2% - Implementing automated notifications for when the team or business is not performing as expected - Identifying actions needed to reduce costs and increase revenues - Defining key performance indicators and incorporating them into the current or new ERP, CRM solution - Optimizing the utilization of ERP, CRM, and BI solutions With comprehensive knowledge of various ERP products, including: - Microsoft Dynamics 365 Finance & Operations - Microsoft Dynamics AX - Microsoft Dynamics NAV | Dynamics 365 Business Central - LS Retail (POS and back office add-on solution) - Microsoft Dynamics CRM - Microsoft Power BI - Microsoft Power Apps - Odoo My passion is to serve university students, individuals, companies, organizations, and consultants across the world by teaching them about ERP, CRM, BI, and Power Apps, and helping them achieve their goals and make their dreams a reality. As a strategic life coach, I am dedicated to collaborating with you to: - Achieve a better and more positive life full of success, achievements, and happiness - Efficiently manage your life and time - Transform your skills and hobbies into a successful business You decide what you want to achieve, and I will help you make it happen through the use of technology, Microsoft products, and Positive Thinking.