Bio

I have a passion for achieving a great customer experience and be fanatical about understanding the detail of the operation. Hands on management with strategic thinking and stakeholder influencing is as important to me as my analytical mind and a passion for hitting the numbers. A strong influencer / communicator with the ability to build effective relationships across the organisation at all levelsProven track record in recruiting, developing, coaching, mentoring and managing high performing teams of various sizes, focused on strategic improvements within the area of customer service and field operations across multiple sites. Experience of stakeholder management and corporate change communications gained working in large organizations. Chosen by David Lloyd Leisure to co-facilitate and implement Corporate Cultural Change Program centered on influencing the behavior of David Lloyd Leisure 6000 employees in the UK and Europe with great success.Currently Head of Customer Services for Look Ahead Care and Support Housing Association where I am instrumental in driving the Corporate Customer Experience strategy forward and providing visible, inspirational leadership, combined with a positive, innovative and forward thinking approach to the customer offering.