Highly skilled professional with 20+ years of experience in startup operations development and management, social media engagement and community development, and developing customer success teams and processes. Advocate and educator for agile product teams and processes. Builder of world-class CX and CS systems. Proven ability to listen and proactively communicate, develop devoted fans, advocate both for users and for brands, head up crisis management as well as develop joyful and celebratory touchstones for brands. I speak startup!
Senior Manager, Customer Experience at OpenSea
B.A., History