Bio

Authentic, high-energy and inspiring operations and strategic projects leader bringing progressively more senior experience in technology, data and service delivery environments. Promoted repeatedly to lead key strategic initiatives of increasing complexity, from analysis through implementation and to assume leadership of complex, national operations requiring turnaround and change management. ➙ Elevates service delivery to delight customers with measurable impact on efficiency, quality, customer service, and profitability. ➙ Drives complex process and systems initiatives and influences product innovation. ➙ Motivates, develops, and directs high-performing teams and builds vital, lasting relationships across the organization. ➙ A polished, dynamic and inspiring communicator. Influences change, strategy, direction. ➙ Key Areas of Strength include: Strategic Planning & Execution ★ Operations Leadership ★ Business Process Re-engineering ★ Change Management ★ Project Leadership ★ Product Innovation ★ Team Leadership ★ Key Account Management ★ Systems Implementations