Bio

CEOs, Investors, and Chief Customer Officers partner with me to develop, execute and scale strategies for their post-sale organizations. This enables them to increase retention, expand revenue faster, and optimize financial performance across their teams. My 20+ years of experience supercharges their ability to rapidly impact change across their Implementation/Pro Services, Success Management, Support, Education, CS Operations, and Partner teams. My executive experience at several of Silicon Valley’s most customer-centric companies, including three that had successful >$1 billion IPO’s or exits (RingCentral, Marketo, Gainsight), means that my clients benefit from my first-hand knowledge of the challenges and expectations that come with their role. They appreciate my record as an award-winning experience design innovator, operating exec and thought leader who helps clients achieve results fast. Here are the services available that consistently make me a value multiplier for my clients: 👉 STRATEGY: I work with CCOs and their post-sale leaders to diagnose gaps, assess opportunities, and define their strategic priorities. I deeply understand these post-sale functions after years in the trenches and bring practical, actionable value so my clients can address their most pressing challenges. 👉 CONSULTING: With clear priorities now in place, my clients leverage my expertise to efficiently drive the execution of their strategy across their teams and customer base. They bring me on as a Fractional CCO, interim VP of a post-sale function, or as a driver for a strategic initiative. They also often expect me to function as a bridge when they want to attract and hire the right long-term leader, but need to drive immediate results. 👉 ADVISOR: My clients value my input as a strategic advisor and sounding board to help them navigate the myriad of decisions they need to make given their broad scope of responsibilities. They become more empowered to see around corners, leverage best practices, and benefit from the time consuming experimentation already attempted by others. ► If you’re interested in learning more about how we can partner to efficiently grow your org and your career, go to www.rodcherkas.com/contact or Say Hello at (650) 224-3139