Bio

(1) I’m a professor who specializes in the design of learning and communication materials for the workplace, the management of groups that produce these materials, and related issues of professionalism and policy. (2) I consult, too, advising organizational leaders on learning and communications strategy, providing high-level designs, guiding evaluation projects, delivering keynote speeches, and delivering workshops. Clients include Boston Scientific, Bronx Zoo, Children’s Hospital Association, Equitas, Kehilla Montreal, Montreal Holocaust Memorial Centre, Montreal Jewish Federation, PwC, Singapore Civil Service College, and the Turkish Management Centre. I have also served as Research Director for Lakewood Media (publisher of Training Magazine). (3) Among my publications are the newly published book Career Anxiety--Guidance for Tough Times, the best-selling book, Informal Learning Basics, award-winning book, Training Design Basics, 7 award-winning articles, over 50 peer-reviewed articles, and over 150 news and magazine articles. (4) I’ve worked with several organizations on their credentialing programs; I am currently a director of the International Board of Standards in Training and Performance Improvement and previously chaired the Certification Advisory Committee for the Institute for Performance and learning (formerly CSTD). (5) I have served on the boards of many professional and community organizations, including Canadian Network for Innovation in Education (president), Agence Ometz, integrated human services agency (president), Society for Technical Communication (president, Fellow), Brookline Arts Council (vice-chair), Friends of Fernbank (board chair), Rochester (Minnesota) Citizens Advisory on Transit (chair), and Institute for Performance and Learning (board member and Fellow).