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Sean Albertson

Head of Client Experience Measurement & Analytics

Charles Schwab

Country or State

United States


Strategic leader whose innovation and initiative created opportunities for employers to increase productivity and improve customer experiences through deep customer experience analytics and advanced customer service strategies. Diverse background with experience managing at the highest level in almost every function within customer service, marketing, product, technology and analytic departments. Advised CEOs and COOs on strategic CX initiatives and directed the implementation of these programs across Customer Service, Marketing, Finance, Field Operations and Engineering departments.

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Current Position

Head of Client Experience Measurement & Analytics at Charles Schwab


BBA, Management/Marketing

Past Talks

DX Summit 2022