Bio

In a world in which impersonal interactions are the norm, I'm devoted to creating superior customer experiences (CX) & loyalty through empowered, engaged employees & service agents. I love helping people DO CX Right, not just talk about it, based on 25 years of experience as a strategist and practitioner. More details: www.DoingCXRight.com 🔵 Follow my hashtag #DoingCXRight 𝐖𝐇𝐘 - 𝐌𝐈𝐒𝐒𝐈𝐎𝐍 As a consumer, I have seen too many brands miss opportunities to delight customers and meet their needs. Likewise, professionally, I’ve felt and witnessed employees not feeling included & appreciated. Consequently, I created a Heart & Science framework that increases human connections and brand loyalty. 🎖Co-Author 2 Best Selling International Books 🎖Top 30 International Leaders 2021 & 2023 ~Global Gurus 🎖Top 25 Global Thought Leaders 2021 & 2023 -ICMI 🎖CX Leader of The Year Finalist 2019, 2020, 2021 ~MyCustomer 🎖Top Customer Service Influencer 2021 ~ Awards Magazine 🎖Customer Experience + UX 2020 & 2021 Awards Judge ~ ARCET More awards & accolades 👉🏻Doingcxright.com/about-stacy-sherman 𝐅𝐔𝐍 𝐅𝐀𝐂𝐓𝐒 👩‍👧‍👦 Mom of 2 humans kids & 🐶 2 furry ones ⏰ Time management expert 🎲 Competitive backgammon player 🙋🏻‍♀️🙋🏽‍♀️ DEI advocate. Certified @Univ of South Florida (USF) 😍 Simon Sinek fanatic. Living my ''Why'' and helping others do the same 𝐋𝐈𝐒𝐓𝐄𝐍 𝐓𝐎 𝐃𝐨𝐢𝐧𝐠𝐂𝐗𝐑𝐢𝐠𝐡𝐭 𝐏𝐎𝐃𝐂𝐀𝐒𝐓 https://linktr.ee/StacySherman Spotify, Apple, Audible, iHeart Radio 🎙creating better accountable leaders 🎙CX best practices & workforce trends 🎙retaining talent committed to customer excellence 🎙winning through digital transformation 🎙experience management (employees, customers, agents) 🎙personal stories& lessons learned to show up as best self & create impactful experiences for others 𝐂𝐎𝐑𝐄 𝐂𝐎𝐌𝐏𝐄𝐓𝐄𝐍𝐂𝐈𝐄𝐒: ✔️Coaching & Leading Customer-Centric Teams ✔️Communication & Breaking Silos ✔️Influencer Marketing. Speaking. Writing. Blogging ✔️Persona development & journey mapping ✔️Measurement & Analytics Beyond NPS ✔️Surveys, Voice of Customer VOC & Employee VOE ✔️Employee Experience (EX), Engagement & Training ✔️User Experience (UX) & Design ✔️Branding, Search Engine & Social Media Marketing ✔️eCommerce Conversion Optimization 🔹Twitter @StacySherman 🔹Instagram @DoingCXRight 🔹Youtube @ DoingCXRight 🔹TikTok @stacysherm 🔹Hosting Linkedin Women Leaders Making a Difference http://bit.ly/WomenLinked