Looking for a new opportunity to lead Customer Care efforts. As a Global Customer Experience (CX) and Contact Center executive, I extensive experience and proven success leveraging data to deepen customer relationships by reducing customer and employee effort. I have planned, developed, and operated multimillion-dollar contact centers across Europe, Asia, the Americas, and the Middle East. In each instance, I have established programs that balance business needs of minimizing company exposure while putting the customer first, improving customer experience and employee skill sets. Throughout my career, I consistently promote a culture of continuous improvement by identifying opportunities and implementing appropriate solutions, setting program measures of success and quantifying results to drive program and operational decisions. My leadership style is communicative and consensus-driven, which in my experience establishes clear goals and expectations, and instills accountability across global teams.
VP, Chief Care Officer and Diversity & Inclusion Leader at Hallmark Cards
Coursework towards a bachelor's degree