Bio

I love building organizations and great teams to help our Enterprise and Volume customers maximize their ROI from our solutions and achieve their company goals. I am customer-focused and love every aspect of Sales, Service and Customer Success and most passionate about building our vision, strategy and execution plan for our “at scale” practice. I have a great team and we collaborate across the organization to align sales, marketing, and CS to operationalize this vision by designing and executing personalized buyer/customer journeys and orchestrating multi-channel digital and human engagement across the entire lifecycle to help customers onboard, adopt and renew/expand. We have driven a measured impact on reducing churn and growing customer lifetime value. I know how to blend strategic thinking with pragmatic execution. I am results-driven, thrive in a fast-paced environment, a data-driven decision maker and love to solve complex problems. I have a passion for recruiting top talent and mentoring/coaching that talent so that every person achieves their full potential—and we have fun while we’re at it!