Bio

Accomplished operations, technology and customer experience leader with proven ability to build and scale organizations to support and drive business outcomes. Passionate about building customer-focused organizations that enable customer success and delight. Proven leader with an ability to build, develop, and enable high-performing teams. Expertise in development of strategic plans and initiatives to drive growth ensuring successful operational execution through rigor, prioritization, measurement and communication. Regarded as high-output, entrepreneurial, results-oriented leader. Core competencies include: Executive Leadership • Personnel Management • Leadership Development • Performance Coaching • Strategic Planning • Fiscal Management/P&L Accountability • Customer Experience • Quality Assurance • Continuous Improvement