Bio

Brand is a lagging indicator of the quality of your culture. Culture is the sum of interactions between your people. So the real question is, how skilled are your leaders at navigating the critical daily interactions that make or break culture and reflect on your brand? What if you could transform those daily interactions and engage differently for breakthrough results? In the past 20 years, I’ve helped dozens of people-focused businesses re-imagine compassion to build a safe and inclusive work environment, develop people’s capability instead of doing their work for them, and focus on what’s most important instead of putting out fires. Over 90% of our clients say our tools are more effective than anything they’ve used before. Over the past 13 years Next Element has worked with healthcare, service, and manufacturing organizations of all sizes including Healthcare Corporation of America (HCA), Ascension Health, Blue Cross Blue Shield, CarFax, Roche, SHRM, Kasa Companies, Stone Ward, Meritrust, Lippert Components, BH Management, and Conning. Here is what our clients have achieved: - Saved $250,000 on turnover in a single year - Launched and received accreditation for a patient-centered medical home - Led under-performing customer care agents toward meeting and exceeding goals - Increased teamwork and work relationships by 65% - Helped remote teams boost resilience and connection through the pandemic If you’d like to re-imagine compassion at work for your business, please send me a message at nate@next-element.com or give me a call at 316-772-6174.