Bio

Experienced Digital, Data & Customer Management leader with a retail product solutions & international management pedigree, who has a proven record, either in a permanent or interim capacity, of driving game-changing growth for world-class businesses – Compass Group, Centrica Group (British Gas), Odeon Cinemas Group, Vodafone Group, Telefonica O2, Sky, British Airways, Avios & BBC. Exceptional people leader with a strong ability to develop team members and achieve individual and shared goals. Proven capability to communicate effectively with board & senior executive leadership to create a shared strategic agenda. Recognised leader in Digital, Data & CRM transformations including organisational design. SIGNIFICANT SPECIALISMS include; - EMERGING RETAIL TECHNOLOGY & AUTOMATION – Specialist in Computer vision ‘Frictionless’/’Just Walk Out’ retail solutions of varying modular formats: UK/I foodservice delivery firsts with deployments across stadia (e.g. Leicester City FC) and multiple office, military, hospital environments. Computer vision AI driven ‘touchless checkout’: Camera detection on complex food & drink combinations for hot & cold plated items. Robotic food delivery. Other Digital expertise - Cloud based content Management Systems, real-time crowd intelligence, food preparation & Facilities Management robotics. - DIGITAL/OMNI-CHANNEL RETAIL: Integrated end to end Order, Pay, collect/deliver solutions – fixed POS, mobile app (native & PWA), self-serve kiosks, kitchen management systems, digital signage, collection: locations based & hot/cold lockers and delivery: new delivery, aggregators, robotics. - DATA TRANSFORMATION PROGRAMMES: a) Data collection, storing & sharing (Enterprise Lake/Data Warehouse, expertise in Amazon stack) b) Cloud Data Management & Governance (Informatica SaaS tooling: Data Cataloging, AI driven Data integration & transformations) c) BI & Analytics (Data visualization/dashboarding, action based self-analytics, predictive modelling, user recommendations using AI techniques) - CRM: Loyalty & incentive programme design & execution Acquisitions, contact strategy, cross-sell & up-sell monetisation, retention. CRM tool delivery & optimization. Real-time customer decisioning & personalisation and location-based marketing Previously part of prestigious Data IQ100 - profiles the most influential people in data-driven business. Award winning Loyalty programme design (British Gas Rewards). Proven ability to lead matrix teams across multiple directorates and different geographies.