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Susan Godbold

Customer Insight and Engagement Manager

Yorkshire Housing

Country or State

United Kingdom


I am a dedicated and focused leader who thrives on continuous improvement and forward thinking innovation. I am very experienced Office and Customer Service Manager working across various sectors and hold a wealth of knowledge and skill in all aspect's involved in leading high performing service delivery within a busy, fast paced and target driven environment. I am also a very experienced Office Manager in the social housing repairs sector and engineering industry and hold a wealth of knowledge in all aspect's involved in managing service delivery within not for profit and commercial sectors. I have vast experience of people management and in all aspects of HR process and best practice. I also have in depth experience in customer and community engagement, resident liasion, complaints management and event coordination. * Proven ability of leading a high performing team. * Passionate about high standards with a keen eye for detail. * Well organised; conscientious and dedicated. * Friendly approachable manner; excellent communication skills with people on all levels. * Calm and level headed team worker. * Very reliable, dependable and honest. * Self-motivated and flexible.

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Current Position

Customer Insight and Engagement Manager at Yorkshire Housing


CMDA Leadership and Management BA (Hons), Leadership and Management

Past Talks

Housing 2022