Bio

A customer and client centric, results driven Operational and Development Executive, recognised as an inspirational and motivational leader with excellent communication skills. Offering a wide range of experience gained through a varied 30 year career within the shared service, facilities management, hospitality and food service contracting industry. A logical and analytical problem solver, who can identify issues and resolve them quickly to enable teams to improve productivity, employee engagement and the customer experience. Expertise includes: stakeholder management, designing and implementing a customer strategy, improving the customer experience, commercial awareness, proven financial acumen with the successful management of budgets in £25 million turnover business, HR and people management of teams up to 400 members, and innovation with the development of a wide number of food and consumer focussed food brands and concepts. A natural leader, able to build rapport and relationships that inspires confidence in both internal and external customers, maintains composure and confidence in stressful situations, brings discipline and control to business, effectively leads through change, , with a drive for continuous improvement and striving for business excellence. Key Skills Leadership, Communication, Customer Experience, Client Engagement, Strategy, Operational Management, Team Management, Project Management, Business Development, Presentation, Marketing, Innovation, Financial Acumen, Business Control, Training and Development, Resilience, Tenacity, Change Positive, Corporate Governance, Advocacy, Coaching, Mentoring, Event Management, Continuous Improvement.