CCW Las Vegas was an excellent opportunity to explore the latest innovations in customer experience, AI and contact center technology. It reinforced the growing role of AI automation and analytics in improving both customer satisfaction and operational efficiency. One of the biggest highlights was connecting directly with industry leaders and technology partners to discuss future enhancements and best practices. I left with valuable insights and ideas that can help strengthen our patient access strategy and continue improving the experience for both our patients and our teams. Overall, it was a worthwhile experience and I look forward to applying what I learned.