CUSTOMER EXPERIENCE

Customer Contact Week Las Vegas 2026

4.30/5Total Reviews
3

Brand Score

4.30/5Total Reviews
3

Brand Score

CUSTOMER EXPERIENCE

Customer Contact Week Las Vegas 2026

About Customer Contact Week Las Vegas 2026

When and Where

Event date

Jun 22 - 25, 2026

Organized by

Customer Management Practice

Event type

Event fees

Paid

Event location

United States

Venue

Caesars Forum, Las Vegas, NV, US

Event Snapshot

Event Overall Score: 4.3

Likelihood to Recommend

4.66

Networking

Recent Reviews

Victoria Gardea

Senior Director of Patient Access & Scheduling Support

4.53 / 5

"Insightful Sessions and High-Value Networking!"

One of the biggest highlights was connecting directly with industry leaders and technology partners to discuss future enhancements and best practices.

Michael Aronowitz

SVP (Senior Vice President of Revenue Growth)

4.43 / 5

"It was very good overall."

The way it was laid out, with two expo halls and some of the sessions in the rooms, was great!

Millicent McIntyre

Senior Director, Buyer Services

3.83 / 5

"Learning, Insights, and Best Practice Sharing."

My favorite speaker was the keynote speaker from United. I learned a great deal about customer experience from his presentation.

Audio Reviews (4)

0.000.00

Jun-26 (Las Vegas)

Victoria Gardea

Senior Director of Patient Access & Scheduling Support

at US Oral Surgery Management

CCW Las Vegas was an excellent opportunity to explore the latest innovations in customer experience, AI and contact center technology. It reinforced the growing role of AI automation and analytics in improving both customer satisfaction and operational efficiency. One of the biggest highlights was connecting directly with industry leaders and technology partners to discuss future enhancements and best practices. I left with valuable insights and ideas that can help strengthen our patient access strategy and continue improving the experience for both our patients and our teams. Overall, it was a worthwhile experience and I look forward to applying what I learned.

0.000.00

Oct-24 (NASHVILLE)

Karandeep Singh

DevOps

at Cloudeq

Hi, I'm Karandeep Singh, and I attended the customer contact week 224. It was a really valuable experience. The event had a fantastic lineup of speakers and a session that covers some of the most relevant trends in the customer service today. I particularly enjoyed the hands-on workshop that allowed us to engage directly with industry experts. Networking opportunities were well organized, organized, and it was great connecting with other professionals from various backgrounds. and overall, it was insightful, well structured and inspiring. thank you, thank you so much for a great event. Thank you.

0.000.00

Jun 2024

Brent Pliskow

VP Customer Support

at Upwork

I thought customer contact week was pretty good. I thought that the expo halls were significant and the number of vendors focused on A I as well as the speaker lineup was excellent.

0.000.00

Jun 2024

Rob Paciorek

VP of Digital Innovation

at SEBPO

This was my first time ever attending customer contact week. And I will say I greatly enjoyed my time there. I thought the speakers on the main stage were all excellent. In fact, not exaggerating, probably some of the best speakers that I had seen collected for a single event that I'd been at before. So, Kudos for that, I thought these sessions were engaging and covered a wide variety of topics. And similarly, I thought there was a good amount of exhibitors out on the Expo Hall that had different technologies to showcase and some fun interactions. So definitely enjoyed my time at CCW and we plan to attend again in the future.

Reviews

Average Rating by Group

Total Reviews
3

Millicent McIntyre In Person | speaker

Senior Director, Buyer Services, IAA

3.83/5

Review Source

Learning, Insights, and Best Practice Sharing.

What did you like best about the event?

My favorite speaker was the keynote speaker from United. I learned a great deal about customer experience from his presentation.

What could the organizers do to improve the event?

The Gala experience should improve. We sat there for a couple of hours with nothing happening. They could have started the awards during dinner. People were very restless sitting from 6 pm to 8 pm.

Overall experience

4.00/5

Networking opportunities

5.00/5

Interactivity with the audience

4.00/5

Quality of the audience

4.00/5

Overall In Person Experience

Event destination

4.00/5

Event venue

4.00/5

Food and beverages at event

2.00/5

Helpfulness of event staff

3.00/5

Likely to Recommend

Very Likely

Eventible is a neutral platform, unaffiliated with organizers or partners. Reviews reflect attendees' personal opinions.

29th Jun '26

Michael AronowitzIn Person | sponsor

SVP (Senior Vice President of Revenue Growth), VXI (VXI Global Solutions)

4.43/5

Review Source

It was very good overall.

What did you like best about the event?

The way it was laid out, with two expo halls and some of the sessions in the rooms, was great!

What could the organizers do to improve the event?

Nothing specific comes to mind, although it would be great if the event were held on the East Coast, perhaps in Orlando or New York City.

Overall experience

5.00/5

Engagement opportunities with the audience

5.00/5

Fit of the audience for my company

5.00/5

ROI on spend

4.00/5

Positive brand exposure

5.00/5

Overall In Person Experience

Event destination

2.00/5

Event venue

5.00/5

Food and beverages at event

2.00/5

Helpfulness of event staff

5.00/5

Likely to Recommend

Very Likely

Eventible is a neutral platform, unaffiliated with organizers or partners. Reviews reflect attendees' personal opinions.

7th Jul '26

Victoria GardeaIn Person | speaker

Senior Director of Patient Access & Scheduling Support, US Oral Surgery Management

4.53/5

Review Source

Insightful Sessions and High-Value Networking!

What did you like best about the event?

One of the biggest highlights was connecting directly with industry leaders and technology partners to discuss future enhancements and best practices.

What could the organizers do to improve the event?

Overall, I had a great experience at CCW, but my biggest area of opportunity is improving the space allocated for breakout sessions. Several sessions—especially the CCWomen sessions—were extremely overcrowded, and attendees were asked to sit on the floor due to a lack of seating. For an event of this size, it's important to ensure there is adequate room capacity and seating for all participants. I also believe extending the expo hall by one additional day would significantly improve the experience, as it was difficult to visit all the vendors without missing breakout sessions, which forced attendees to choose between networking and educational opportunities.

Overall experience

4.00/5

Networking opportunities

5.00/5

Technical support for setting up the session

4.00/5

Interactivity with the audience

5.00/5

Quality of the audience

5.00/5

Overall In Person Experience

Event destination

5.00/5

Event venue

4.00/5

Food and beverages at event

3.00/5

Helpfulness of event staff

4.00/5

Likely to Recommend

Very Likely

Audio Review

0.000.00

Audio Transcript

Eventible is a neutral platform, unaffiliated with organizers or partners. Reviews reflect attendees' personal opinions.

7th Jul '26

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