4.40/5Total Reviews
5

MOST

Recommended

Customer Experience

2021

CUSTOMER EXPERIENCE

Xperience 2021

 Brand Score

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About Xperience 2021

Xperience isn’t your typical user event. It’s not about creating better users — it’s about creating happy customers. Whether you’re a current Genesys customer or you’re looking to take your customer experience (CX) to the next level, Xperience will show you how your team and our cloud can deliver more customer smiles.

When and Where

Event date

Jun 23 - 24, 2021

Event location

United States

Event type

Event fees

Free

Organized by

Eventible

Likelihood to recommend event

0
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Awards (1)

MOST

Recommended

Customer Experience

2021

Reviews

Average Rating by Group

Total Reviews
5

Nicolasonline | attendee

telecomunication head, ASSIST CARD

3.72/5

Review Source

Review Source

I learn a lot about genesis because I'm a new customer.
What did you like best about the event?
I wasn't expecting a live dj and I really liked it.
What could the organizers do to improve the event?
Nothing, for me the event was incredible. Only to do it in-person.
Did you have a favourite speaker or session? Please tell us below
David Farrell
Overall experience
3.00/5
Value for money
2.00/5
Networking opportunities
2.00/5
Usefulness of participating vendors/sponsors
4.00/5
Session(s)
4.00/5
Amount of new information learned
4.00/5
Overall Online Experience
Navigation of virtual platform
4.00/5

Likely to Recommend

0
1
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5
Very Likely

1st Jul '21

1st Jul '21

Dodero Hernanonline | attendee

Telecommunications manager, Assistcard

4.73/5

Review Source

Review Source

Nice opportunity to understand the potential of their products
What did you like best about the event?
Everything was good but demos were great
What could the organizers do to improve the event?
The event was great
Overall experience
4.00/5
Networking opportunities
4.00/5
Usefulness of participating vendors/sponsors
4.00/5
Session(s)
4.00/5
Amount of new information learned
5.00/5
Overall Online Experience
Navigation of virtual platform
5.00/5

Likely to Recommend

0
1
2
3
4
5
Very Likely

1st Jul '21

1st Jul '21

Robert Wakefield-Carlonline | attendee

Sr. Director - Innovation Architects, Avtex Solutions

4.17/5

Review Source

Review Source

Xperience 2021 - making the best of the times
What did you like best about the event?
The entire experience was entertaining and informative. Each presentation was engaging and supplied with valuable information. The fact that we can download and playback ALL the sessions is a big plus to virtual conferences. Presenters tried to be different and use tools to go beyond the video and PowerPoints.
What could the organizers do to improve the event?
Provide a little more technical and developer tracts as they have with past events would been icing on the cake.
Did you have a favourite speaker or session? Please tell us below
Nathalie, Chris, and Rakesh did a great job with "Did you know Genesys Cloud can..."
Overall experience
4.00/5
Value for money
5.00/5
Networking opportunities
2.00/5
Usefulness of participating vendors/sponsors
3.00/5
Session(s)
4.00/5
Amount of new information learned
3.00/5
Overall Online Experience
Navigation of virtual platform
4.00/5

Likely to Recommend

0
1
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3
4
5
Very Likely

1st Jul '21

1st Jul '21

Yuri Ian Freire Dinizonline | sponsor

Business Development Manager, Wittel

4.83/5

Review Source

Review Source

It had a great quantity and diversity of content related to Customer Xperience, not just in a technical but also in a qualitative perspective, towards providing better experiences with Genesys features.
What did you like best about the event?
Especially two main contents related to 'Genesys Cloud Analytics and Data Visualization' and 'Empathy and innovation in financial services. Both really aggregated in a CX perspective, because all could be related to ROI and Xperience returns.
What could the organizers do to improve the event?
Have it translated to other languages. In Brazil, the language could still be an obstacle.
Overall experience
5.00/5
Engagement opportunities with the audience
5.00/5
Fit of the audience for my company
5.00/5
ROI on spend
5.00/5
Positive brand exposure
5.00/5
Overall Online Experience
Navigation of virtual platform
5.00/5
Troubleshooting technical issues
4.00/5

Likely to Recommend

0
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1st Jul '21

1st Jul '21

Ianny Raissa Diniz Freireonline | attendee

Design de serviços, Omnify

4.56/5

Review Source

Review Source

Content-rich in tangible information for everyday business.
What did you like best about the event?
The presentation of the tools and dynamics of the meeting rooms were incredible.
What could the organizers do to improve the event?
Do not have more than 3 different business meetings at the same time.
Overall experience
5.00/5
Value for money
5.00/5
Networking opportunities
5.00/5
Usefulness of participating vendors/sponsors
4.00/5
Session(s)
4.00/5
Amount of new information learned
5.00/5
Overall Online Experience
Navigation of virtual platform
4.00/5
Troubleshooting technical issues
4.00/5

Likely to Recommend

0
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1st Jul '21

1st Jul '21

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