Adrian Cunningham
Head of Workforce Optimisation & Care Platform Operations
TPG Telecom
Country or State
Australia
Bio
Contact Centre leader experienced in leading high performing teams to deliver outstanding customer/employee experience. Extensive background in creating and executing strategies in an operational / contact centre environment. Experience leading major programmes of work to optimise all operations through: - • Simplification & optimisation. • Work force management • Speech IVR • Chat bots • Automation • Digitisation • Reporting & insights • Contact Centre technology delivery
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Current Position
Head of Workforce Optimisation & Care Platform Operations at TPG Telecom
Degrees
Leading Digital Transformation