Bio

Before moving to 15below, Al spent more than 15 years helping companies around the world adopt new technologies that enhanced the customer experience, including virtual and augmented-reality and other mobile technologies. Al came to 15below six years ago after being attracted by the company’s mission to help travel companies communicate with their customers with empathy and passion. Specialising in customer experience best practice, Al takes 15below’s ground-breaking technology to the travel industry, helping airlines of all sizes overcome technological and resourcing restraints and achieve greater profits through best-in-class customer service. Over the last six years he has helped many of the world’s best-known airlines – including British Airways, SWISS, Lufthansa, Etihad, and Cathay – adopt world-class passenger communication strategies. Specialties: Leadership, Creative Technology, Business, Marketing, Sales, Digital, Mobile, travel, communications, workflow automation, Passenger Experience, Ancillary sales, revenue management, return on investment.