Bio

Andrea is Chief Operating Officer in Loop AI Labs Unsupervised Cognitive Computing.

Previously, he has been working for 18 years as Senior Project Manager in Telco/Utilities companies.
Specialized in CRM business process design and Program, Project and Service Management.

Andrea holds an M.Sc. Electrical Engineering degree from University of Catania (Italy) and has obtained the following certifications:
• ITIL v3 foundation
• PPSM (Program, Project and Service Management)
• Agile Development
• Loop AI Labs Inc. "Unsupervised Cognitive Computing"
• UI Path: "RPA Developer - Foundation Training"
• University of Pennsylvania, Wharton School: "Entrepreneurship"
• University of Copenhagen: "Consumer Neuroscience & Neuromarketing"

Methodologies:
• RUP (Rational Unified Process)
• CMMI (Capability Maturity Model Integrated)
• ISO 9001
• PMI
• ITIL

Working areas:
• Cognitive Computing
• CRM, Social CRM (Salesforce)
• CTI/IVR (requirements, functional analysis and design)
• Social Media
• Smart Metering