Bio

A Microsoft-certified CRM specialist focussed on helping customers with Dynamics 365 and Power Platform projects. Works with customers to provide advice and guidance as a subject matter expert, helping to develop their knowledge of Dynamics 365 and, with their implementation partner, get the most from the platforms and maximise return on investment. Over twenty years of experience delivering software solutions across all stages of the project lifecycle from pre-sales through to design, implementation, testing and training. Since 2007, these skills have been applied solely to Dynamics 365 and Power Platform projects. Awarded Business Applications MVP by Microsoft in 2017 for community contributions and expertise in Dynamics 365/CRM. Currently working as an independent consultant completing assignments for high profile organisations including WaterAid, NFU Mutual, Willis Towers Watson and Wesleyan Assurance Society. Key Skills: • Dynamics 365 and Power Platform subject matter expert • Providing guidance and best practice advice on all stages of the project lifecycle • Dynamics 365 strategy and roadmap advice • Dynamics 365/CRM system design and solution architecture • Functional & technical design of Dynamics 365 solutions • Assessment of implementation partners’ solutions, documentation and estimates • Mentoring internal teams on Dynamics 365 and recruitment advice • Implementation partner selection advice, review of RFP responses, pre-sales consulting Technical Skills: • Comprehensive Dynamics 365 and Power Platform (inc. PowerApps and Flow) knowledge • Dynamics 365 configuration and development, including entity model design, workflow, business process flows, JavaScript and business rules, plugin development with C#, report development • Microsoft Azure, Office 365 and Windows Server administration • Agile Scrum and Waterfall project methodology experience