Bio

-Building high performance teams: Hiring solid contributors and giving them the support they need to be rockstars -Strategic account management: I have cultivated relationships ranging from Jr. IT guys to C-Level execs at multibillion dollar companies -Deep product knowledge and strategy: Playing golf with customers is nice but what they really want is an expert that can assess their business needs and deliver a solution that meets them. They want someone that can help educate them on industry trends -Marketing & upsell: To drive upsells you need a product that solves a problem, a message that resonates and the right relationships to drive it through Specialties: Customer success, SAAS, customer advocacy, enterprise customers, product strategy, renewal, churn reduction, customer insight, evangelism, customer adoption, sales, upsell, product, salesforce.com Industries: Enterprise Software, IoT, Video, High Tech, Telecom, Financial, Advertising, Marketing