Andy Minshall
Head of Client Success, EMEA
CloudFactory
Country or State
United Kingdom
Bio
20+ years experience in customer success, consulting, training & coaching for martech, edtech and AI businesses. Commercially focussed & high achiever in client retention, expansion & satisfaction metrics. Builder & leader of high performing CS teams, coach, mentor and advisor on strategic growth tactics to drive value. Customer experience first attitude to products, services and interactions. Creative & entrepreneurial with a passion for serving others. Driven to deliver for customers, stakeholders and execs with a consistent focus on providing value and a keen eye on metrics at every stage of the customer journey.
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Current Position
Head of Client Success, EMEA at CloudFactory
Degrees
Adv. Diploma, Computer Programming, Specific Applications