Bio

A thought leader, systems thinker and speaker on the international conference circuit where I present and consult on a wide range of human-centred topics including re-thinking health and care for the 21st Century, value creation and re-thinking policy and strategy in a customer experience age. We stand at the dawn of the greatest changes in science, medicine and technology the world has ever witnessed. Digital technology and the data that flows from it is encroaching more deeply and intimately into every corner of our lives providing organisations with more opportunities and power to create value but also undermine our freedom, privacy and agency. Meanwhile individuals and society are feeling more alienated, distrusting and anxious about the new world we are creating, the institutions that serve them and the growing inequalities this is producing. We need new thinking and new ideas. A new consciousness is emerging in which individuals and society are seeking better answers to how organisations and institutions can help us all to live more prosperous and meaningful lives . Organisations and leaders are under pressure to meet this new challenge while also having to contend with the fact that many of the historical certainties, assumptions & management models are no longer fit for purpose. The starting point for this a recognition that a new compact is needed between people and the private, public and community sector organisations that serve them. Key to this is an understanding of VALUE EXCHANGE and how an organisation can create value for all its stakeholders I undertake speaking and consulting engagements to private and public sector organisations on a range of tactical and strategic projects relating to creating value for the customers they serve. A generalist (and proud of it!) I am looking for interesting projects either in leadership positions or as a strategic advisor/ consultant to assist organisations in their pursuit of business growth & success!