Bio

I am an experienced customer success professional, with a passion for helping others succeed. I have over 15 years' experience in customer success and training, along with 8 years of marketing automation strategy and thought leadership content creation. For the last 8 years, I have developed, managed, and optimized a 1:many digital communication (Tech Touch) strategy for up to 13,000 customers. I also oversee the voice of the customer program which highlights customer experience trends to influence the product roadmap and company initiatives. I am extremely versatile and specialize in various aspects of business, including, but not limited to: - Business Operations / Customer Success Operations - Budget Planning / Budget Proposals - Executive and Board Level Reporting - Defining Strategic Priorities - Strategic Program Development - Human and Digital Led Customer Success - Voice of the Customer / Customer Experience - Team Enablement and Coaching - Project Management - Cross-Functional Alignment Achievements: - Gainsight GameChanger VIP 2020 - Top 200 Customer Success Strategist/Influencer of 2021 - 2021 North America Customer Success Thought Leader Watchlist - Speaker at Gainsight’s Pulse 2022 Featured in: - Webinar: https://info.gainsight.com/launching-your-first-digital-first-segment.html - Blog: https://www.gainsight.com/blog/how-navex-is-scaling-customer-success-from-a-single-data-point/