Bio

Cofounder Maestro (best of Enterprise connect23 winner) AI powered Enterprise cloud communication Portfolio @Bandwidth Cofounder InstaCC (multi Tech CCAAS Portfolio @TATA Communications) Cofounder DCEP (digital Customer experience platform)Video commerce (UCAAS +CCAAS + VAAS+ messaging) @TATA Communications Cofounder WFO (CRM @Futuresoft) Developing innovation into products, transform products into platforms, build technology businesses and scale with profitability with tech/business partnerships, to socialize and commercialize cloud-based platforms is my passion. A Customer /employee Experience Specialist and business leader with more than two decades of P&L and direct revenue generation experience in public, pre-IPO, PE-backed companies. Trusted advisor to CEOs for digital customer exp business in enterprises, carrier, SI and hosted /SaaS markets. P&L focused leadership gained through career experience in product/BU management, consulting, sales engineering, Alliances and GTM. Proven record of continuously exceeding results with startups through global market leaders. Creating the digital exp is all about innovation and sustainability. I am recognized for transformational impact and disrupting the traditional CC /UC/CPAAS/AI technology market with innovations in cloud communication environment. Have successfully driven cloud Cx transformation with hands-on experience for more than 100 large MNC enterprises ''across verticals'' -''across the globe'' and ''across technologies and platforms''. I enjoy expanding people’s thinking about digital customer experience. Unique blending experience in multiple Platforms, Applications, cloud alongside telecom, Network, regulatory & voice with proven experience in CC ,SIP, UC,AI,CRM and CPAAS. ✧ Driving scalable go-to-market product management strategies. ✧Strategist who proactively anticipates market needs, creating opportunity paths . ✧ Pioneered innovative industry solutions enabling a cognitive experience with Next-Gen technologies i.e., speech, real time communications, BOTS, webRTC, identification and verification,CPAAS,Digital etc. Expertise and skills: New product introduction, SaaS and Cloud Solutions, Product Line Management, Contact Center Technology, CCAAS, Digital Customer experience | CPAAS, Unified Communications | Cognitive and Conversational Experience | Product Management | Large SI channel management | Strategy | UC & CC | SIP | WebRTC| Amazon Connect , Genesys Cloud , Zoom, MS Teams DR/OC Avaya ,Cisco, WebexCC | Conversational AI | BOTS | WFO | Cognitive Omnichannel Solutions