Bio

18 years of experience building and leading customer success and professional services teams, with particular focus on enterprise SaaS and customer experience solutions. Currently serving as the head of enterprise customer success at Okta, helping customers maximize the value realized from their Okta investments. Experienced at managing multi-million dollar P&Ls, building executive-level relationships and driving consensus on cross-enterprise decisions. Seasoned people manager with a successful track record of leading global teams on initiatives that require cross-functional collaboration, business-technology alignment, senior stakeholder and partner management. Specialties • Leadership: Executive presence; customer and partner relationship management; fostering teamwork oriented culture; employee experience management; customer and employee enablement • Sales and Customer Success Go-To-Market: Lead generation; consultative selling; product positioning; professional services strategy; forecasting accuracy; pipeline and bookings management; renewal strategy • Product Development: Product roadmapping; product and marketing requirements document creation; Agile development methodologies; technical design/architecture; product P&L management • Customer Engagement: Customer success methodology; value realization framework; customer health evaluation; customer retention strategies; user communities; consultative selling; product positioning • Functional and Technical Skills: Sales and service excellence frameworks; Agile practices like SCRUM, Kanban and SAFe; Salesforce; Customer success platforms