Bio

★ Aviation professional with more than eighteen years of combined airport, ground handling and civil aviation authority management experience. Passionate about air transport. Focused on contributing to safer and more efficient operations, helping the aviation industry to achieve excellence in management, and developing best practices to support business processes worldwide. ★ Ability to lead, direct and manage airport operations, including passenger processing scenario testing; Levels of Service (LoS); passenger feedback management systems; airfield and terminal construction and expansion; transition to new airport facilities; airport operations manuals; passenger way-finding and flow measurement solutions; Service Level Agreements (SLAs); Standard Operating Procedures (SOPs); human resources and training; business partner relationships, and related aspects. ★ Main areas of expertise include: Airside and Landside Operations; Ground Operations; Terminal Operations (including passenger, baggage and cargo); Airline Operations; Passenger Experience; Airport Planning, Design, Construction, Management, Maintenance and Economics; Aviation Environmental Management; Aviation Safety, Security and Health; Aviation Emergency Response and Irregular Operations; Airport Information and Communication Technology; Airport Ground Handling Services; Aviation Industry; Baggage Handling; Aviation Infrastructure Design and Development; Airfield Management; Flight Coordination; International Airport Management; Airworthiness; General Aviation.