Bio

I am a customer success leader who is passionate about driving growth by maximizing customer lifetime value. I work at the intersection of CS and GTM strategy and collaborate frequently with Sales to drive expansions and renewals. I currently lead Palo Alto Network’s CS teams in the Americas theater managing $250M+ in ARR focused on driving customers through end-to-end product journey, improving adoption and managing account health. In my previous role, I worked as a consultant at Deloitte where I advised native SaaS and “transitioning to SaaS” companies on launching CS functions and adapting their processes, metrics and operating models to grow recurring revenue businesses.