Bio

A dynamic and accomplished Senior Leader with extensive knowledge and experience in leading and managing business-critical projects related to the digital product experiences, enhancement of the process efficiencies for key customer portfolios and delivery of excellent customer services. A wealth of experience across diverse and challenging roles in the end to end handling and delivery of responsibilities and projects worth multi-million spends that have a direct impact on the market image of the organization, I have spearheaded the successful delivery of significant increase in revenues and cost-savings. 17+ years of banking industry experience in handling progressively complex roles and responsibilities across line management as well as capability building with a focus on delivering transformational change through deployment of best practices with a direct and measurable impact on commercial and financial results. 🔺 A Business Strategist and Trusted Aide for the senior leadership, I have been at the forefront of sharing insights and recommendations to maximize value while optimizing the costs thereby positively impacting the performance at a global level. A leader with a vision and purpose to embed a winning culture of a strengthened framework, structured and focused solutions, future-proof roadmaps, cutting-edge capabilities, effective operational processes and customer service excellence. ☑ MY EXPERTISE LIES IN: Digital Engagement & Sales Growth, Cross-Channel Engagement, Omni Channel Development, Digital – Process Transformations, Product Ownership & Market Penetration, Regional Business Strategy, Industry Networking & Partnerships, Team Development & Management Professional Certifications: ✔ Scrum Master (CSM), Scrum Alliance ✔ Product Owner (CSPO), Scrum Alliance ✔ Prince 2 Practitioner Industry Representations: ✔ Key Note Speaker in Chatbot - Call Centre & Digital Customer Service Conferences ✔ Panellist at Finovate Asia and Asia Chatbots Conference Please contact me at Ashish.kulkarni@outlook.com to find out how I might contribute and add value to your organization.