Bio

Passionate Customer Success leader. Consistent success in churn pipeline management, gross & net retention targets, adoption, expansion, and overall customer experience. Experienced in hiring epic performers (individual contributors and managers), building/re-structuring teams, and managing remote teams. Energized by designing and implementing elegantly efficient processes and programs including CSM methodology, Scaled Customer Success, Customer Journey mapping, Customer Education, and CS technology stack (Gainsight, CRM, Ed tech, internal data tools and infrastructure, etc).