Bio

❝𝙀𝙫𝙚𝙧𝙮 𝙞𝙣𝙩𝙚𝙧𝙖𝙘𝙩𝙞𝙤𝙣 𝙬𝙞𝙩𝙝 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧𝙨 𝙞𝙨 𝙖𝙣 𝙤𝙥𝙥𝙤𝙧𝙩𝙪𝙣𝙞𝙩𝙮 𝙩𝙤 𝙘𝙧𝙚𝙖𝙩𝙚 𝙖 𝙧𝙚𝙢𝙖𝙧𝙠𝙖𝙗𝙡𝙚 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚.❞ 𝟮𝟬𝟮𝟭 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 & 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗲𝗿𝘀 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗖𝗵𝗮𝗺𝗽𝗶𝗼𝗻 I am passionate about designing strategies that will create outstanding experience for customers, as experience goes hand in hand with the product or service being delivered. For 20+ years now, I have been pursuing the goal of creating remarkable experiences to customers with every company and organization I worked for. I’ve led various projects to develop customer contact centers with new flavours, and I have driven the implementation of technologies and innovative approaches that helped enhancing customer experiences, as well as support businesses in their developments and markets penetration targets. 𝘿𝙞𝙫𝙚𝙧𝙨𝙚 & 𝙜𝙡𝙤𝙗𝙖𝙡 𝙚𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 𝙖𝙘𝙧𝙤𝙨𝙨 𝙫𝙖𝙧𝙞𝙤𝙪𝙨 𝙞𝙣𝙙𝙪𝙨𝙩𝙧𝙞𝙚𝙨. I have been exploring the world of customers from various aspects, around the globe and throughout various industries. I have gained insights on customers behaviour in the following industries: 🔹 Business process outsourcing (BPO) 🔹 Telecom 🔹 Automotive 🔹 Media & Entertainment 🔹 Insurance & Financial services 🔹 Real estate development 🔹 Retail 🔹 Software, mobile application & technology. ❝𝘼𝙡𝙬𝙖𝙮𝙨 𝙥𝙚𝙧𝙨𝙞𝙨𝙩 𝙪𝙣𝙩𝙞𝙡 𝙮𝙤𝙪 𝙨𝙪𝙘𝙘𝙚𝙚𝙙!❞ I am a seasoned & highly skilled expert and a passionate inspiring leader in creating customer development & customer management strategies and approaches across the entire customer journey. I never fear exploring new technological avenues and pursue innovative and creative approaches and strategies to support the end targets I need to achieve, and with my skilled abilities to sell and negotiate, I always ensure getting executive management teams to support and steer developments & implementation of future-proof & forward-thinking concepts and technologies. Part of being a customer advocate, is getting resistance in implementing new and radical strategies & measures for various reasons, and as I have a personal motto that I always follow; 𝘗𝘦𝘳𝘴𝘪𝘴𝘵 𝘶𝘯𝘵𝘪𝘭 𝘺𝘰𝘶 𝘴𝘶𝘤𝘤𝘦𝘦𝘥. I have led many fruitful projects, implemented great customer & business development strategies. ⚡ Currently I am working on applying all my experiences, lessons learned and my passion in reshaping the world of electric urban mobility, customer engagement & contact centers.