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Bill Back

Principal Customer Success Architect

ThoughtSpot

Country or State

United States

Bio

I have over 30 years of experience as a senior technical expert in contributing and leadership roles. Currently, I’m working as an Architect Customer Success Manager at ThoughtSpot with a focus on ThoughtSpot Everywhere (TSE), our new embedding platform capabilities. In this role, I develop solutions to customer problems, aid product management in defining new features, and enable customers and clients, including online, global training events and webinars, and create tools that can be used by customers to easily achieve success with TSE. In past positions, I led multiple projects and teams, working directly with stakeholders to define, prioritize, and meet requirements. My management responsibilities include project planning and control, stakeholder coordination, staffing, and employee development. I have worked in a variety of software development methodologies including waterfall, spiral, and agile, including both Scrum and Kanban. On the technical side, I have worked in a variety of technical roles including software developer, systems engineer, and enterprise architect to deliver working systems to clients. My technical experience includes use case analysis, systems engineering, software architecture, object-oriented analysis and design, software development, and testing. My specific domains include business analytics/intelligence systems, constructive simulations, integration, and distributed systems. Specialties: Business analytics/intelligence, ThoughtSpot, distributed architectures, constructive modeling and simulation, project planning and management, agile software development, Javascript, and Python programming.

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Current Position

Principal Customer Success Architect at ThoughtSpot

Degrees

MS, Computer Information Systems

Skills