Bio

I am an IT executive that specializes in customer experience transformation in the software industry powered by data and automation. Today, I am the Chief Customer Officer for Avantra, the industry-leading SAP landscape management, and automation solution. My team and I are focused on solving real-world IT operations problems for the Avantra global customer base. My team consistently delivers a fantastic customer experience allowing us to achieve a 3-year average CSAT of over 94% and an industry-leading Net Promoter Score (NPS) of +54. Our success is down to my data and automation-driven customer experience strategy to focus the team where it matters most. I have a background in computer science and have spent over a decade in IT consulting and software with a specific focus on SAP. I'm a big believer that the best technology professionals have a mix of technical knowledge, industry experience, and empathy and that is what I bring to my team and my customers. It's all about bringing about positive and relevant business change with the best possible technology.