Bio

- Leading technology and business transformation projects : > Customer relationship tool implementation in national & international context with Salesforce tool > Setting up & optimization of contact center through case & opportunity management, marketing campaign, activity reporting > Digital transformation of business distribution network : mobile app, cloud, electronic signature > Contribution to the defintion & application of IT strategy aligned with customer challenges > P&C Underwritting platform - Management > based on innovative methods; agile,kanban, feature team, devops, frugal design (business value vs cost) > with a strong focus on customer and > results oriented - Good knowledge of insurance and bank domain: > Retail & Commercial line > P&C & Life insurance