Bio

A proven leader with 20 years’ experience in the public sector enterprise software industry, responsible for identifying customer relationship gaps and building Customer Success functions from the ground up with a get it done attitude and a growth mindset. I thrive in a customer and process focused dynamic environment, creating results by building amazing teams, strong business partnerships and solid customer relationships. Recognized consistently as a top performer and an eight-time President’s Club achiever. I have a passion for leading teams who want to work hard to create world class customer experiences. I empower my teams to do the right thing in leading customers forward on their path to success. I make sure they have what they need to succeed and encourage them to have a growth mindset as they approach their role every day. I bring a collaborative, team player approach to every business interaction. I have been able to align customer engagement with sales forecasts and product roadmap planning and have increased the number and value of customer success qualified leads year over year. I am a strong advocate for the customer voice and believe that you need to listen to and learn from your customers in order to make them wildly successful. Strengths: Visionary Leadership • Strategic Thinker • Value Creation • Transformation • Process Improvement • Upsell Expansion • Renewal • Retention • Advocacy • Talent Development • Collaborative/Team Player • Strong Communication Skills • Relationship Building • Highly Analytical • Results Driven • Customer Focused