Bio

French National with a successful track record, my professional life is built around three pillars: - Business, - Customer relationship, - Teams. I am an all-round, hands-on Manager, with both Business Development and Operations Management experience in particularly innovative industry and service sectors, as e-health, Helathcare IT, IT and Telecoms. I am used to manage multi-cultural teams in both growth and change management contexts: developing people, building intercultural bridges and aligning business processes. My skills: - Management, intercultural , talent development , remote teams management. - Drive performance, P&L management, Sales, Kpi's, reporting , AOP, profitability - Global Matrix organization - Projects and partners Coordination . - Customer relationship : Solving complex situation among customers, escalations, Customer Experience Improvement plans, NPS - Project management: methodology, strategy, risk and planning / Project management for Healthcare, e-health, IT &Telecom; internal transformational projects. - Develop partnerships & ecosystems and Change Management My Specialties: Quadrilingual French / English / Spanish and Portuguese (written, spoken). Results driven and customer oriented. Adaptability to different sectors and markets. I always managed to federate my teams around new ideas and common projects, beyond their profiles and business culture. This diversity of activities emphasis that Operations interact across all the value chain of the company towards operational excellence and profitability .