Bio

A results-driven leader with a proven ability to craft omni-channel digital strategies with an emphasis on customer-centricity. I have led a variety of complex data science and digital transformation projects, successfully establishing a data-driven business culture that consistently exceeds goals through continuous performance optimization. I believe that clarity, alignment, and commitment are at the core of team success. I’m fascinated by technology’s potential to strengthen the relationships businesses have with their customers. As businesses become more digitally abstracted and people’s interactions expand across multiple channels and devices, it becomes more challenging to deliver effective customer experiences. More than ever, customers are demanding smarter, more efficient services and if used well, technology can help us deliver added-value in truly innovative ways. In the end, even though mediums and technology may be new, the fundamental objectives remain the same: take care of your customers and your customers will take care of you. Specialties: Strategy, Marketing, Customer Acquisition, Data Science, Business Intelligence, Content Development, Performance Management, and Project Implementation.