Bio

My Current Mission:- My current mission is to empower each one of our 80,000 FrontLine Team Member & their Team to maximize their impact to serve the Customer better. I drive change through large scale Digital Business Transformation using Technology, Process changes, Organization & Cultural re-alignment as levers. Few Recent highlights:- •Led Digital Transformations to re-define the Customer experience at the Airport positively impacting 200 Million customers a year •Reimagined and modernized AA’s end-to-end Baggage ecosystem (500,000+ Bags/day) resulting in a OPEX savings of $XM/Y & created new revenue streams •Built & implemented Manpower Planning solutions that migrated 40,000+ frontline off legacy “Stating Manning” to “Dynamic Manning” realizing an OPEX savings of $XM/Y •With data, AI, ML & process changes achieved a “pit crew” mentality that helped AA during the pandemic. With Azure Data Lake & data strategies we now have near-time data to drive accountability improving performance •Leveraged MS Teams platform to implement a common communication platform to all frontline to dispense real-time operation information reducing operating costs by $XM/Y & flight delays by Y% •Redefined Frontline Devise Strategy positively impacting 20,000+ employees. Transformational strategy is centered around going digital, End-to-end automation, employee engagement, morale, retention & productivity •Pioneered DevOps since 2012. Led Teams to deploy and build highly scalable solutions to the Cloud (5 M TX/Min) •Through Technology Uplift and Modernization # of Deployments increased by 1400% & Development Cycle reduced by 90% •Highly entrepreneurial both in spirit and action. Co-Founder of Start-ups. Recognized for bringing entrepreneurial energy into a large enterprise Global Expertise in driving:- • Digital Transformation • Product Engineering & Customer Impact • NextGen Vision & Strategy • Enterprise Architecture & IT Governance • Technology Uplift & Migration to the Cloud • Global Operations • High Performance Team Development • Cyber Security & Risk Management What Motivates me:- Converting Disruptions & Crisis to Opportunities for Transformation to further human progress. Currently Transforming Travel Industry disruptions and crisis into digital, on-demand, workforce & customer centric, data driven ‘decisions everywhere’ model resulting in productivity, efficiencies and positive outcomes for customers and workforce! My Current Favorite quote “People who focus, get things done. People who can prioritize, get the right things done.”